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Hi everyone,

I’ve been having a problem with one of my projects in FMOD designer. When I go to the bank view and select one particular bank, it always causes a crash when trying to populate the sound files.

If I copy my sound events over to a new project, it works fine. However, if I save and reload my project, I am plagued with the same issue.

Has anyone seen anything like this before? If so was there something in particular that may have caused this?

Thanks in advance,

edit: same problems here viewtopic.php?f=8&t=14838&hilit=bank+crash
and here viewtopic.php?f=8&t=14838&hilit=bank+crash

but no luck in either of those :(

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Hi, I’ve finally have the chance to try these builds you sent. All 3 builds are crashing. Uploading the dump files with fmod.log files now.

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Can hardly wait! :p

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the next 2 things to try, because I don’t see how you can get a 100% crash rate no matter what you do and after testing on multiple machines here we get no problem at all. This is based on the data you sent us.

  1. use the zip you sent us, in a clean directory, rather than a copy of the data you have already on your HD.
  2. make sure nothing like a virus scanner is interfering with designer file access.
    Is there a possibilty you have corrupted data from a source control get/merge?
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Here’s an archive with the dumps and logs…
https://dl.dropboxusercontent.com/u/193 … 26logs.zip

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The dmp showed why it crash but it didn’t make much sense (there’s a null pointer being referenced but i don’t see a reason for it). I’d like to test the theory that QT is the reason – because there was a build i think 4.45 that I sent you by accident that you said worked.
I’ve compiled 4.44 with QT 4.7.4 that we upgraded to a while back, to see if that makes it work. I put it here, you can have this in its own folder, no other old files should be present.
http://52.88.2.202/files/public/fmod_d … _qt474.zip

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As per your suggestion, I extracted the zip I sent you to a new directory in c:/. I have disabled my antivirus software, and even added fmod to it’s exclusion list; still crashing. I am not using source control. I just noticed, though, the last bank titled "atat" is not causing the crash. I must have left that one in the project before uploading it to you. The others still crash though.

I’d like to add- I hope I’m not giving you too much of a hard time- the issue, as mentioned before, can be solved by first building the project (even without any banks selected). This will solve the issue until the next time I load the project. However, I’m happy to assist you in further investigating and crushing this bug.

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were there any options when you produced that dump? It says there is an error with the dump, because it was dumped in 64bit mode, and a 64bit dump cannot be used to debug a 32bit app.
Looks like there’s a post about it here, its because the dump is from syswow64.

http://blogs.msdn.com/b/tess/archive/20 … chine.aspx

edit: the link in there looks easy enough to use http://technet.microsoft.com/en-us/sysi … 96900.aspx

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Hi Brett,

This version does not crash. I can also add that I gave it a try on my netbook running winXP, and neither the release nor the qt474 versions crash on it.

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Ok i’ve uploaded a debug version that logs out to fmod.log file. If you can get a debug dump from this that would be good, but also send the fmod.log file to us as well.
The zip is at http://52.88.2.202/files/public/FMOD_D … _Debug.zip

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I only used the windows task manager which did not provide any options. Bummer, sorry… If you’d like I can find a dedicated dump application which may have the feature to specify 32bit. An MSDN article I read stated it would be fine so long as the debugging is done on a 64-bit machine. I must have misunderstood or have been misinformed.

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when you mean ‘release’, you mean out of those 3 previous builds, and it works on xp but not on win7?

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Oh but that would be too easy 😀 Your debug version does not crash! Tried loading in 4.44.32, and it crashes.

Would the fmod_designer.log from 4.44.32 be of any use? Also, I made a dump file for 4.44.32 if you want that: https://dl.dropboxusercontent.com/u/193 … signer.DMP

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I’ve made a 32-bit dump of the designer – release. More to come. https://www.dropbox.com/sh/o182depw2bf9grc/20iT3lxIzn

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The public release does not crash on my XP machine, but crashes in win7. Of the 3 builds you sent me, I only tested the qt474 verson on the XP machine.

The qt474 build does not crash on my win7 machine either.

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designer log doesnt give any info about the low level operations.
I’ve created some new zips if you want to try in order, i used 4.44 branch rather than our main branch which was the zip i gave before (though they’re the same really). I accidently built that with QT5 as well and designer uses QT4.5.2, so the designer_release.zip should be the same as the public build really.

http://52.88.2.202/files/public/fmod_d … pfirst.zip
http://52.88.2.202/files/public/fmod_d … elease.zip
http://52.88.2.202/files/public/fmod_d … ogging.zip
http://52.88.2.202/files/public/fmod_d … ogging.zip

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just the debug one would be the best, the release ones wont have symbols or readable code

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Hi Richard,
Apologies for not replying sooner – support@fmod.org is a better venue for getting fast turnaround. I’ll put a watch on this topic now though so I should get an email about it if you reply.

I loaded your project in 4.44.32 and it didn’t crash, which means hopefully you are using an old version, I can see something which may or may not be relevant in the revision.txt for 4.44.21. I should have asked that first, but assumed you were on latest.
Otherwise, i’m not sure why a machine specific issue would be responsible when its just loading data in a cross platform way. I’m not sure if flac is relevant, ie if you used wav instead of flacs if that makes any difference.

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ok thanks, i’ll assume its a bug in Qt for now, not designer, we did switch from 4.5.2 to 4.7.4 to get Qt bug fixes, just designer lagged behind.

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Do you want me to unzip this into the installation folder of the debug designer you sent earlier? Or the current release?

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Okay 2 things.. Firstly, the dump file from the debug/logging build.

https://dl.dropboxusercontent.com/u/193 … g_dump.zip

Secondly, I just discovered the crash does not occur if I view an event associated with the bank, right click, and click "show in bank". This method will populate the bank in full and be fine until the next time I load the project. However, manually going to the banks view and selecting the bank will cause the crash.

Thanks

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